Refund Policy

This is a starting template. Have it reviewed by a qualified lawyer in your jurisdiction before launch.

Coin purchases

Coins are generally non-refundable once credited. We will refund where:

• money was deducted but coins were not credited,
• you were charged twice for the same purchase,
• a technical fault on our side prevented the service you paid for.

Call and chat charges

If a conversation fails due to a fault on our side, the charge is reversed to your wallet. Charges are calculated from the actual server-recorded duration.

Subscriptions

Cancel at any time. Benefits continue until the end of the paid period. Part-periods are not refunded.

How to request

Contact support from within the app within 7 days, with your transaction reference. We aim to respond within 3 working days.